Please note that items returned arbitrarily without going through the returns process cannot be tracked, resulting in a delay or a failure in the return/refund process.

Exchanges/returns are unavailable in following cases:
1. The product has been damaged,
2. The value of the product has decreased due to the customer's use or partial consumption,
3. The value of the product has noticeably decreased due to lapse of time so that reselling is difficult,
4 .The tag on the product has been removed, or
5. In case of beauty products, the product has been opened.

Exchanges/returns are unavailable in following cases:
1. The product is lost or damaged due to a cause attributable to the customer,
(However, returns and exchanges are allowed in case the customer has only damaged the packaging in order to verify the content)
2. The value of the product has decreased due to the customer's use or partial consumption,
3. The value of the product has noticeably decreased due to lapse of time so that reselling is difficult,
4 .The tag on the product has been removed, or
5. In case of beauty products, the product has been opened.

In case of a credit card transaction, it will take 3-5 business days (excluding weekends and public holidays) from confirmation by the credit card company to refund.

Email us at [email protected]